Privacy policy

At Lola lovelle, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our services, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order history

  • Information you provide when contacting customer service

  • Device and browser information

  • IP address

  • Website usage information

  • Cookies and similar technologies

We collect only information that is reasonably necessary to operate our business, provide our services, process orders, communicate with customers, and improve our website.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Process payments

  • Ship your purchases

  • Provide order confirmations and updates

  • Communicate with you about your order

  • Respond to customer service inquiries

  • Process returns and refunds

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Provide personalized shopping experiences

  • Send marketing communications when permitted by applicable law

  • Send promotional emails or text messages when you have provided the required consent

  • Comply with legal and regulatory obligations

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may be used to:

  • Remember items in your shopping cart

  • Keep track of your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising performance

  • Provide relevant marketing and advertising

For example, cookies may help us identify when an item remains in your shopping cart after you leave the checkout process so that we can provide appropriate reminders, where permitted.

4. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and process customer orders.

Shopify and other service providers may process certain personal information as necessary to provide services such as payment processing, order fulfillment, analytics, hosting, security, and other ecommerce functions.

5. Payment Information

Payments may be processed through third-party payment providers.

Zofia Laurent does not need to directly store your complete credit or debit card information in order to process your purchase. Payment information may be securely handled by the payment provider used during checkout.

6. Service Providers

We may share information with trusted third-party service providers when reasonably necessary to operate our business.

These providers may assist with:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Website hosting

  • Analytics

  • Customer service

  • Email marketing

  • SMS communications

  • Advertising

  • Fraud prevention

  • Website security

These service providers are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.

7. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address or phone number to send promotional messages, offers, product announcements, and other marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

For text messages, you may opt out by following the instructions included in the message, including replying STOP where applicable.

Consent to receive marketing communications is not a condition of purchasing from Zofia Laurent.

8. Order and Transactional Communications

Even if you do not subscribe to marketing communications, we may contact you regarding transactions or services you have requested.

These communications may include:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Return or refund communications

  • Customer service responses

  • Other messages necessary to fulfill your order

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to take appropriate steps to protect their account information and contact us immediately if they believe their information has been compromised.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Complete transactions

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal obligations

  • Enforce our agreements

When information is no longer reasonably necessary, it may be deleted or securely disposed of, subject to applicable legal requirements.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Zofia Laurent is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our website is not intended for children under the age required by applicable law to independently provide personal information.

We do not knowingly collect personal information from children in violation of applicable law.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how your information is used or shared

  • Opt out of certain marketing communications

  • Exercise other rights provided by applicable law

To submit a privacy-related request, contact us at:

inf.zofialaurent@gmail.com

We may need to verify your identity before completing certain requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated policy to the extent permitted by applicable law.

15. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Zofia Laurent
Email: inf.zofialaurent@gmail.com