Refund policy

At Lola lovelle, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return:

Your return request must be submitted within 30 days of delivery.
The item must be unworn, unused, and in its original condition.
The item must be returned with all original tags, packaging, accessories, and components included with the order.
The item must not show signs of washing, alteration, damage, stains, odors, or excessive handling.
You must provide proof of purchase or your order number.

For hygiene reasons, certain intimate, personal-care, or sanitary items may not be eligible for return if they have been opened or used.

We reserve the right to refuse a return if the item has been used, worn, damaged, altered, or returned in a condition that makes it unsuitable for resale, unless the condition resulted from an error on our part.

Return Shipping Costs

Customers are responsible for return shipping costs.

Zofia Laurent does not provide free return shipping for returns resulting from a change of mind, incorrect size selection, incorrect color selection, or other customer preference.

If you received an item that is damaged, defective, or incorrect, please contact us before returning the item. If the issue is confirmed to be our responsibility, we will provide appropriate instructions for resolving the issue.

How to Request a Return

To request a return, please email us at:

inf.zofialaurent@gmail.com

Please include the following information:

Order number
Full name
Email address
Shipping address
Reason for the return
Photos of the item, if it is damaged or defective

Once we receive your request, our customer service team will review it and provide you with the appropriate return instructions.

Please do not send your return to the sender's address or to any address shown on your original package.

You must receive the correct return address from Zofia Laurent before sending your package.

Return Processing

Once your returned item arrives at our designated return facility, please allow up to 7 business days for inspection and processing.

After the returned item has been inspected, we will notify you by email whether your return has been approved or rejected.

If your return is approved, your refund will be processed according to this policy.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part, such as receiving an incorrect or defective item.

Return shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

inf.zofialaurent@gmail.com

Please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging, if applicable

We will review your request and determine the appropriate resolution.

Exchanges

We do not guarantee direct exchanges for different sizes, colors, or styles.

If you need a different item, you may return the original item in accordance with this policy and place a new order separately.

If an item is defective or incorrect due to an error on our part, please contact us before returning it so we can determine the appropriate solution.

Late Returns

Return requests submitted more than 30 days after delivery may not be accepted.

Returns That Do Not Meet Our Requirements

Items returned without prior approval, items that do not meet the eligibility requirements, or items showing signs of use or damage may be refused.

If a return is refused, the customer may be responsible for any additional shipping costs required to have the item sent back.

Order Cancellations

Because orders may be processed automatically shortly after they are placed, we cannot guarantee that cancellation requests can be accommodated.

If you wish to cancel an order, please contact us immediately at:

inf.zofialaurent@gmail.com

If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery, subject to this Return & Refund Policy.