Shipping policy

At Lola lovelle, we are committed to providing a smooth and reliable shopping experience. Please review the information below regarding order processing, shipping, delivery times, and tracking.

Free Shipping

We offer free standard shipping on U.S. orders.

Any applicable shipping charges or exceptions will be clearly displayed at checkout before you complete your purchase.

Order Processing

Orders are processed Monday through Friday, excluding holidays.

Please allow approximately 1–3 business days for your order to be processed before it is shipped.

During holidays, promotional periods, product launches, or periods of high order volume, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery Time

For orders shipped within the United States, standard delivery typically takes:

7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, order volume, weather, holidays, customs processing, and other circumstances beyond our control.

International Fulfillment

To offer a wider selection of styles and maintain competitive pricing, some Zofia Laurent products may be fulfilled and shipped from international distribution centers.

Because fulfillment locations may vary by product, delivery times can differ depending on the item and destination.

Our standard estimated delivery window for U.S. orders remains:

7–15 business days after order processing.

Tracking Information

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the tracking information to become active after the package has been handed over to the shipping carrier.

You can use the tracking number to monitor your order throughout the delivery process.

Incorrect Shipping Information

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing accurate and complete shipping information, including:

Full name
Street address
Apartment or unit number, if applicable
City
State
ZIP code

If you realize that your shipping information is incorrect, please contact us as soon as possible at:

inf.zofialaurent@gmail.com

Once an order has been processed or shipped, we may no longer be able to make changes to the shipping address.

Zofia Laurent is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

Order Changes & Cancellations

Because orders may enter our fulfillment process shortly after they are placed, we cannot guarantee that cancellation or modification requests can be accommodated.

If you need to change or cancel your order, please contact us as soon as possible at:

inf.zofialaurent@gmail.com

If your order has already been processed or shipped, we may no longer be able to cancel or modify it.

In such cases, you may request a return after delivery in accordance with our Return & Refund Policy.

Delayed Orders

While we work with our shipping partners to deliver orders within the estimated timeframe, occasional delays may occur.

Delays can result from:

Shipping carrier disruptions
Weather conditions
Holidays
High shipping volumes
Customs processing
Incorrect shipping information
Other circumstances beyond our reasonable control

If your order has significantly exceeded the estimated delivery timeframe, please contact us at:

inf.zofialaurent@gmail.com

We will review the available tracking information and assist you with the next steps.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

For damaged packages, we may request photographs of:

The shipping package
The shipping label
The damaged product
Any visible damage to the packaging

This information may be necessary to investigate the issue with the shipping carrier or fulfillment provider.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

Your mailbox or usual delivery location
Around your property
With household members
With neighbors
With the shipping carrier

If you are still unable to locate your package, please contact us at:

inf.zofialaurent@gmail.com

We will do our best to assist you.

International Orders

At this time, Zofia Laurent primarily serves customers in the United States.

If international shipping is made available, delivery times, customs requirements, duties, taxes, and other charges may vary depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.